Finance & My Account

Invoices are issued at the end of each quarter for fixed and variable charges. 

Account statements are sent monthly and reflect what you owe, including any credits or debits, for example interest, outside of the quarterly invoice.

Invoices are due 60 days after the end of each quarter:

• Q1 September – due end of November
• Q2 December – due end of February
• Q3 March – due end of May
• Q4 June – due end of August

You can pay by direct deposits, BPAY, cheque or over the phone via credit or debit card.

If paying by BPAY, please use the BPAY reference on the invoice for payment.

If paying by direct deposit, credit, or debit card, please reference your 7-digit customer number found at the top right of all invoices and statements, to ensure we can match the payment to your account.  

You can choose to receive your invoices and statements via email or post.

If you’re currently receiving your account via post, and wish to change to email (or vice versa), please complete a Change of Contact details form found on our quick forms page. 

Please get in touch if you have an issue paying your invoice by the due date.

Murray Irrigation will work with you to understand what is happening in your business and discuss potential payment arrangements to bring you back into financial terms, so you can continue to:

1. order and transfer water,
2. vote in elections and at AGMs, and
3. access WaterWell product releases.

The team will discuss all options with you and explain the terms of your specific arrangement. For more information on this procedure, read our Debt Management Fact Sheet.

The casual usage fee is payable when your water account does not have sufficient annual Delivery Entitlements (DE) to provide access to the tiered usage fees.

One annual DE allows you to put 1.2 megalitres (ML) of water through your outlet(s) at the tiered usage rate.

Check your delivery entitlement balance before the end of each quarter by logging onto your Customer Portal checking the “DE Transfer Limit” on your water allocation report.

Ensure you have a positive annual delivery entitlement (DE transfer limit) balance to avoid being charged the Casual Usage Fee for each megalitre usage not covered by a delivery entitlement.

If you have a negative DE balance, you can purchase DEs from the Water Exchange