Talking Water - Tuesday 3 January, 2023

Book in for an Account Health Check with our Customer Accounts team to see if you’re missing out on savings, or if we could rationalise unused assets.

The team will make sure your Murray Irrigation set up best reflects your current and future business needs.

Flood repairs and maintenance repairs

The main Northern channel has been repaired, and damage to the Mallan will be fixed by the end of the week.

It’s still too wet to access the bottom of the Jimaringle and the Northern 4 for repairs.

Our maintenance activity is now focussed on getting back to our scheduled program.

Water Exchange payments

Reminder, the first Water Exchange seller payment for 2023 will be on 11 January.

Rice chemicals in drainage water

Under our Environment Protection Licence, we are required to monitor via water sampling and notify customers and the community when certain chemicals are present.

Molinate, sold as Ordran, was detected at notification and action levels in drains near Wakool in late November with customers notified.

For this reason, all drainage water, including from rice, must remain on farm unless you have approval to discharge.

Order data & using the Customer Portal to order water

Nearly 30,000 orders were placed last season. Close to 80% were placed through the Customer Portal, the remainder over the phone.

To reduce the damage from human errors arising from phone orders, we want to understand why a small percentage of customers prefer phone ordering.

Our goal is for 95% of orders to be placed online – more than 90% of orders were done on the Portal before the drought in 2018/19.

The Customer Portal can be accessed on your mobile phone, tablet, or computer. We also have a detailed Water Ordering Guide showing how to place, change or cancel an order and how to change your password.

If you would like a staff member to show you how to use the Portal, call us or drop in

and we’ll take you through it, step by step.