Customer Update - Customer Charter update

Murray Irrigation’s Customer Service Charter supports our commitment to upholding the highest standard of customer service excellence.
 
The Charter sets out the standard of service that customers can reasonably expect to receive from Murray Irrigation and a measure for which the company’s performance can be assessed. It also outlines the expectations and responsibilities of customers when interacting with the company. 
 
The Charter describes

• our commitment to customers
• customers commitment to the company
• the service standards customers can expect
• what happens when things go wrong. 

 
The Charter has been updated to reflect updates to our Privacy Policy, Complaints Handling Policy, Zero Tolerance Policy and the implementation of call recording for quality, safety, and training purposes from 8 January 2025.

More information 

Please read the updated documents in the policies section of the About page of our website or via the links below:

• Customer Charter
• Privacy Policy
• Complaints Handling Policy
• Complaint Handling Procedure
• Zero Tolerance Policy

 
If you would like more information, or to discuss the Charter, please contact the Customer Experience team on 1300 138 265 or customersupport@murrayirrigation.com.au.