Operational Update - 2 May 2024

2024 Winter Operations - Guaranteed dates

This second Operational Update on Winter Operations provides the Guaranteed Dates as required by the Season Operating Plan. 

We thank all the customers who have placed more than 730 orders in line with our requested order cut-off date. This was a tremendous help for us to understand where customer water delivery demand is located during May and June so we could determine the guaranteed dates.

The data, along with the current dry weather, indicates high demand for water deliveries in maintenance areas, as a result water availability will be very limited after the guaranteed dates.

Guaranteed water delivery dates for 2024 Maintenance Areas:

After the guaranteed delivery dates, maintenance areas will be drained in accordance with the principles in the Season Operating Plan. When completed customers will not have access to water, including stock and domestic, over the winter period.

Guaranteed dates for 2024 Non-Maintenance Areas:

After the guaranteed delivery dates, access to water, including stock and domestic water, is subject to the available water in your channel section.

You may see water levels drop as we begin to drain or prepare to harvest water ahead of offtake closures. 

You can view the maintenance area for your outlets via the “My Outlets” tab on your Customer Portal.
 
Key points to note:

• Channels in non-maintenance areas supplied by the Mulwala Canal will not be refilled until the Canal re-opens for next season.
• You can continue to order water during winter in non-maintenance areas, although delivery is not guaranteed. 
• If you place orders post the guaranteed date, the water ordering system will offer a 4-day notice period for all new orders.
• Post the guaranteed dates, all orders will be reviewed each afternoon and customers will be advised if and when delivery is available.
   

Please see our Transition to Winter Operations Update sent on 24 April 2024 for more information on:

• Order notice period
• Stock & Domestic reminder
• Other works during winter.



For more information on Winter Operations and drainage see our Season Operating Plan.

Questions?

If you have any questions or concerns please contact Customer Operations on 1300 138 265 from 6.30am until 6.30pm, 7 days a week or email us at customersupport@murrayirrigation.com.au.