Operational Update - Transition out of Winter Operations - 22 July 2024

Transition out of Winter Operations

This Operational Update provides information on the transition out of Winter Operations into Regular Operation.

2024-25 Season Operating Mode

Regular Operations will commence in Mode 3 Normal, providing maximum order flexibility for customers with less than one days’ notice for orders.

The 2024-25 Season Operating Plan is now available on our website and explains the Modes of Operation and how our water delivery year operates.

To understand the service levels you can expect, the Season Operating Plan should be read in conjunction with our Customer Service Charter.

Guaranteed Water Delivery Dates

Mode 3 Regular Operations will commence on the guaranteed delivery dates listed below when less than one days’ notice will be required for orders.

2024 Maintenance Areas:

Operational Area	Region or Channel System	Guaranteed delivery Date
1	Mulwala Canal and spurs	AM 29 July 2024
6	Billabong System	AM 11 August 2024
12, 13	Finley channel system	AM 11 August 2024
20, 22,26	Moulamein, Deniboota, Yallakool	AM 10 August 2024
21, 23, 24, 25	Dahwilly, Caldwell - Tantonan, Yarraman, Bunnaloo,	AM 15 August 2024

2024 Non-Maintenance Areas:

Operational Area	Region or Channel System	Guaranteed delivery Date
2, 3	Tocumwal, Barooga	AM 27 July 2024
4, 5, 7, 8,	Berrigan, Coree, Mairjimmy	AM 04 August 2024
9, 10, 11	Mulwala 29, Mulwala 11, Mulwala 13, 14, 17, 18, 19	AM 03 August 2024
14, 15, 16, 17, 18, 19	Tuppal, Blighty, Mayrung, Tuppal (Mulwala 30), Birganbigil, Mundiwa	AM 04 August 2024
27, 30	Wakool Main, Southern Main, Jimmaringle	AM 09 August 2024
28, 29	Northern, Mallan	AM 15 August 2024

What do customers need to do?

Customers are encouraged to place orders, as early as possible, online via the Customer Portal bit.ly/MILWaterOrdering and are reminded that that all orders, prior to the guaranteed dates, are subject to a 4-day order notice period.

In maintenance areas all orders received will be reviewed daily for delivery on the guaranteed delivery date.

In non-maintenance areas all orders received will be reviewed daily for delivery, as soon as possible, noting that prior to the guaranteed dates, access to water, including stock and domestic water, is subject to the available water in the channel section.

Questions?

If you have any questions or concerns regarding the transition out of Winter Operations, please contact the Customer Experience team on 1300 138 265 from 6.30am until 6.30pm, 7 days a week, or email us at customersupport@murrayirrigation.com.au.